Terms of Service

The service

CallMunshi answers calls forwarded to a number we provide, triages them against rules you set, books appointments where your rules allow it, escalates emergencies to your on-call contact and sends a summary each morning.

We provide the service during the hours you forward your line to us. We do not intercept or handle calls at any other time.

What you're responsible for

Keeping your triage rules, on-call contacts and business hours accurate, and forwarding your line correctly. We act on the rules you give us.

You remain responsible for the work performed for your customers. CallMunshi books and routes; it does not perform HVAC services.

No guarantee of outcome

Automated triage can be wrong. We escalate anything ambiguous to a human, but we do not guarantee that every emergency will be classified correctly or that every call will result in a booking.

Telephony and network outages outside our control may interrupt the service. When that happens, forwarded calls fall back to the behaviour your carrier is configured for.

Billing

The fee is flat and monthly, charged in advance. Pilot accounts are not charged during the agreed pilot period. There is no setup fee and no per-seat charge.

Cancellation

Cancel any time by telling us in writing and stopping call forwarding. Service continues to the end of the paid month; we do not pro-rate partial months.

Liability

To the extent permitted by law, our total liability for any claim is limited to the fees you paid us in the three months before the claim arose. We are not liable for lost profits or missed work.

Contact

Questions about these terms: ahtesham@callmunshi.com.